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Shipping & Returns

 

Shipping

 

Shipping is made via the courier of our choice.  WE DO NOT SHIP OUTSIDE THE UK

 

The couriers may require a signature upon delivery. We are unable to pass on delivery requests such as leaving with neighbours or leaving in a safe place.  You can pass on your preference to the courier once you receive your tracking information, however we cannot accept any liability if your order goes missing if you have over ridden the required signature option.

As the mats are tailor made, we try and despatch within 3 days, however this is not always possible.  Delivery is usually made within 1 - 2 working days to most mainland UK destinations. Deliveries to Highlands and Islands will take a little longer. We are unable to guarantee delivery times but do our best to ship ASAP to you.

 

We offer Free Shipping to most UK addresses.  Postcodes beginning with the following will have an out of area surcharge added in the Cart. Please click on the map below to enlarge.

 

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AB 12-15 22 31-38 40-56; DD8; FK 18-21; G83-84; HS; IM; IV; KA 27-28; KW; PA 20-49 60-78 80; PH 4-44 49-50; PO 30-41; TR 21-25; ZE 1-3

 

Returns Policy

You can return goods you have ordered from us for any reason at any time within 14 days of receipt and in undamaged with original packaging for a refund, however you must contact us first for the return address.  We cannot be held liable if you do not contact us and send it to the wrong address.

 

You should expect to receive your refund within 14 working days of us having received your return, although refunds are usually processed before this.



If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

 

For further T&C's about returns, please go to https://dogguardsrus.co.uk/terms-and-conditions/